![]() Step 3: If you don’t have one installed, download an anti-malware program, update it to the latest version and run a full scan. Step 2: Check your installed programs, and remove software that was installed around the time the problem started. Need a free anti-virus program? BSU recommends Microsoft Security Essentials. ![]() Step 1: Make sure your antivirus (AV) is up to date, run a full scan, and f ollow the recommendations. If your computer is completely unresponsive, or if the infection is holding you hostage (requesting payment to “clean” your system), you may need to seek professional guidance. The following basic advice can help you remove a minor virus or malware infection. Do you suspect your computer has a virus or malware on it?
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